This policy explains how MemberPad uses cookies and similar technologies to recognize you when you visit our platform.
Last updated: February 1, 2026
This Cookie Policy explains how MemberPad, Inc. ("MemberPad," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website or use our platform. This policy should be read alongside our Privacy Policy, which provides additional detail on how we collect and use your personal information. By continuing to browse or use our platform, you acknowledge that you have read and understood this Cookie Policy.
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, to provide a better user experience, and to give website operators useful information about how their site is being used. Cookies can be "persistent" (remaining on your device until they expire or you delete them) or "session-based" (deleted automatically when you close your browser).
In addition to cookies, we may also use similar technologies such as web beacons (also known as pixel tags or clear GIFs), local storage, and session storage. These technologies serve similar purposes to cookies and are used to collect and store information about your usage of our platform. References to "cookies" throughout this policy include these similar technologies unless otherwise specified.
We use cookies for several important purposes that help us deliver a secure, functional, and personalized experience on our platform. Cookies enable us to authenticate your identity when you log in, maintain your session as you navigate between pages, remember your preferences and settings, and protect your account from unauthorized access. Without these essential cookies, many core features of MemberPad would not function properly.
Beyond essential functionality, we use cookies to understand how our users interact with the platform. This includes tracking which pages are visited most frequently, how users navigate through the platform, and where users may encounter errors or difficulties. This data helps us make informed decisions about product improvements, feature development, and performance optimization. We use this information in aggregate and do not use analytics cookies to identify individual users.
We also use cookies to personalize your experience on MemberPad. Functional cookies remember your display preferences, language settings, and other customizations so that you do not need to reconfigure them each time you visit. These cookies make the platform more convenient and tailored to your individual needs.
Essential cookies are strictly necessary for the operation of our platform. These cookies enable core functionality such as user authentication, session management, and security features. They allow you to log in to your account, navigate between pages without losing your session, and ensure that your data is transmitted securely. Essential cookies cannot be disabled without significantly impacting your ability to use MemberPad, as the platform relies on them for basic operations like maintaining your login state and protecting against cross-site request forgery attacks.
Analytics cookies help us understand how users interact with our platform by collecting information about usage patterns, page views, and navigation behavior. These cookies provide us with aggregate data that we use to monitor platform performance, identify popular features, and detect areas that may need improvement. Analytics data is anonymized and never used to personally identify you. We use this information solely to improve the quality and relevance of our platform for all users.
Functional cookies enable enhanced functionality and personalization on our platform. These cookies remember choices you make, such as your preferred theme (light or dark mode), notification settings, sidebar configuration, and other display preferences. They may also remember your recently visited communities and content preferences to provide quicker access to the things you care about most. While not strictly necessary, functional cookies significantly improve your experience by making the platform feel more responsive to your individual preferences.
MemberPad does not currently use marketing or advertising cookies. We do not display third-party advertisements on our platform, and we do not track your browsing activity across other websites for advertising purposes. Should we decide to introduce marketing cookies in the future, we will update this policy and obtain your consent before placing any such cookies on your device. We believe in earning your trust through transparency, and we will always give you the choice to opt out of non-essential tracking.
The following table lists the specific cookies used on our platform, along with their purpose, duration, and category. We keep this table up to date as our cookie usage evolves.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
mp_session | Session management | Session | |
mp_auth | Authentication token | 15 min | |
mp_refresh | Refresh token | 30 days | |
mp_prefs | User preferences | 1 year | |
mp_analytics | Usage analytics | 90 days | |
mp_consent | Cookie consent | 1 year |
Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for the duration specified above or until you manually delete them. The durations listed represent maximum lifetimes; cookies may be refreshed or replaced during normal use of the platform.
You have control over the cookies stored on your device. Most web browsers allow you to manage your cookie preferences through their settings. You can typically configure your browser to block all cookies, accept all cookies, or notify you when a cookie is being set so you can decide whether to accept it on a case-by-case basis. The process for managing cookies varies by browser; you can usually find instructions in your browser's help or settings menu.
Below are links to cookie management instructions for commonly used browsers:
Please note that blocking or deleting essential cookies may prevent certain features of MemberPad from functioning correctly. For example, you may be unable to log in, your session may not persist between pages, and security features may be impaired. If you choose to block essential cookies, we cannot guarantee that the platform will work as intended. Non-essential cookies (analytics and functional) can be disabled without affecting core platform functionality, though your experience may be less personalized.
In some cases, we may use trusted third-party services that place cookies on your device on our behalf. These third-party cookies are used for purposes such as analytics, performance monitoring, and error tracking. We carefully vet all third-party providers to ensure they meet our standards for data protection and privacy. Third-party cookies are subject to the respective privacy policies of those providers.
We do not allow third parties to use cookies on our platform for their own advertising or marketing purposes. Any third-party cookies present on our platform are used solely to support the functionality and improvement of the MemberPad service. We regularly audit the third-party cookies on our platform to ensure compliance with our privacy standards and to remove any cookies that are no longer necessary.
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or changes in applicable laws and regulations. When we make significant changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through a banner on our platform or via email. We encourage you to review this policy periodically to stay informed about how we use cookies.
Your continued use of MemberPad after any changes to this Cookie Policy constitutes your acknowledgment of those changes. If we introduce new categories of cookies (such as marketing cookies), we will always seek your consent before placing them on your device, regardless of any previous consent you may have given under an earlier version of this policy.
If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us at:
MemberPad, Inc.
Privacy Team
Email: support@memberpad.com
We are happy to provide additional information about the cookies we use, explain how to manage your cookie preferences, or address any other privacy-related questions you may have. We aim to respond to all inquiries within 30 days.