Our commitment to fair and transparent refund practices for all membership subscriptions, digital products, and free trials on MemberPad.
Last updated: February 1, 2026
This Refund Policy explains how refunds are handled for purchases made through the MemberPad platform operated by MemberPad LLC ("MemberPad," "we," "us," or "our"). This policy applies to all transactions processed through MemberPad, including membership subscriptions, digital products, and free trial conversions. By making a purchase on MemberPad, you acknowledge that you have read and understood this Refund Policy.
MemberPad is a platform that enables creators to build communities, offer membership subscriptions, and sell digital products. Payments on MemberPad are processed through Stripe, our third-party payment processor. Refund eligibility depends on the type of purchase, the creator's specific refund policy (if applicable), and the circumstances of the request.
We believe in treating our users fairly and transparently. While we establish baseline refund standards that apply across the entire platform, individual creators may offer more generous refund terms for their specific communities and products. Creators may not, however, impose refund policies that are less consumer-friendly than the platform defaults outlined in this policy.
All refund requests are reviewed on a case-by-case basis. We aim to resolve all refund requests promptly and fairly, balancing the rights of both members and creators.
If you subscribe to a creator's community on a monthly basis, you may request a refund within 7 days of your initial subscription payment. After this 7-day window, monthly subscription payments are non-refundable, as you will have had access to the community's content and features during that period. When you cancel a monthly subscription, your access continues until the end of your current billing cycle, and no further charges will be made.
For annual subscriptions, you may request a full refund within 7 days of your initial payment, provided that you have not substantially accessed or downloaded the community's premium content. After 14 days, annual subscriptions are non-refundable, though you may cancel at any time and retain access for the remainder of your annual billing period. No partial refunds are issued for unused portions of an annual subscription.
Subscription renewals (both monthly and annual) are automatically processed on the renewal date. If you did not intend to renew, you may request a refund within 48 hours of the renewal charge, provided you have not accessed the community's content after the renewal date. To avoid unwanted renewal charges, we recommend cancelling your subscription before the renewal date through your account settings.
Some creators offer free trial periods for their communities. During a free trial, you will not be charged. At the end of the trial period, your subscription will automatically convert to a paid subscription at the price displayed when you signed up, unless you cancel before the trial ends.
If you forget to cancel before the trial converts to a paid subscription, you may request a refund within 48 hours of the first charge, provided you have not accessed the community's premium content after the trial ended. We encourage you to set a reminder before your trial expires if you are unsure whether you wish to continue. You can view your trial end date at any time in your account settings under Memberships.
Free trials are limited to one per user per community. Creating multiple accounts to repeatedly access free trials is a violation of our Terms of Service and may result in account suspension.
Due to the nature of digital goods, purchases of downloadable digital products (such as e-books, templates, guides, software, and other files) are generally non-refundable once the product has been downloaded or accessed. If you have not downloaded or accessed the product, you may request a refund within 7 days of purchase.
If a digital product is materially defective, corrupted, or substantially different from its description, you may request a refund regardless of whether the product has been downloaded. We will review such requests on a case-by-case basis and may require evidence of the defect or misrepresentation. If we determine that a product was materially misrepresented, we will issue a full refund and may take action against the creator's account.
For bundled products or packages, refund eligibility is determined on a per-bundle basis. If any item in a bundle has been downloaded or accessed, the entire bundle is considered used and is non-refundable, unless the bundle itself is defective or misrepresented as described above.
To request a refund, please follow these steps:
Please submit refund requests as soon as possible after the issue arises. While we review all requests fairly, timely submissions help us investigate and resolve issues more effectively.
We aim to review and respond to all refund requests within 5 business days of receipt. Complex cases that require investigation or communication with the creator may take up to 14 business days. We will keep you informed of the status of your request throughout the review process.
Approved refunds are processed back to the original payment method used for the purchase. Depending on your payment provider and financial institution, it may take an additional 5-10 business days for the refund to appear on your statement after we have processed it. MemberPad does not offer refunds in the form of platform credits, gift cards, or alternative payment methods.
In some cases, we may issue a partial refund based on the portion of the subscription period or product that was unused or inaccessible. Partial refunds are calculated on a pro-rata basis and are offered at our discretion, typically in situations where a service disruption or product issue affected only part of the subscription period.
If MemberPad experiences a significant platform-wide outage that prevents you from accessing your subscriptions or purchased content for an extended period (more than 24 consecutive hours), you may be eligible for a pro-rated refund or account credit for the affected period. We will communicate proactively about any significant outages and the remedies available.
If a creator closes their community or has their account suspended by MemberPad, active subscribers will receive a full refund for any unused portion of their current billing period. We will process these refunds automatically and notify affected members via email.
If you believe your payment method was used without your authorization, please contact us immediately at support@memberpad.com. We take unauthorized transactions seriously and will investigate all reported cases promptly. If we confirm that a charge was unauthorized, we will issue a full refund and take appropriate security measures on the affected account.
Nothing in this Refund Policy limits or overrides any refund rights you may have under applicable consumer protection laws in your jurisdiction. If local laws provide stronger refund protections than those described here, those legal protections will apply. Residents of the European Union, United Kingdom, and other jurisdictions with statutory cooling-off periods retain their rights under those laws.
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or credit card company. Chargebacks result in additional fees and administrative burden for both the platform and the creator, and we are often able to resolve issues more quickly and favorably through our direct refund process.
If a chargeback is initiated and we determine that the original charge was legitimate and in accordance with these terms, we reserve the right to present evidence to your financial institution to contest the chargeback. Excessive or fraudulent chargebacks may result in suspension of your MemberPad account.
If you have an ongoing refund request with MemberPad, please do not simultaneously file a chargeback with your bank. Dual proceedings can cause delays and complications in resolving your issue. If you have already initiated a chargeback, please let us know so we can coordinate accordingly.
Individual creators on MemberPad may establish their own refund policies for their communities and digital products, provided those policies meet or exceed the minimum standards set forth in this platform-wide Refund Policy. Creators may offer more generous refund terms (such as longer refund windows or unconditional money-back guarantees) but may not impose policies that are less favorable to members than the defaults described here.
Creator-specific refund policies, when available, will be displayed on the community's profile page and at checkout before you complete your purchase. If a creator has established a custom refund policy, that policy applies to purchases made within their community, subject to the platform minimums. If no custom policy is displayed, the platform defaults in this Refund Policy apply.
In the event of a conflict between a creator's custom refund policy and this platform-wide Refund Policy, the policy that is more favorable to the member will prevail. Creators who repeatedly fail to honor their stated refund policies may be subject to account review and potential enforcement action under the Creator Agreement.
If you have any questions about this Refund Policy or need to request a refund, please contact us at:
MemberPad LLC
Support Team
Email: support@memberpad.com
When contacting us about a refund, please include your account email address, the name of the community or product in question, the date and amount of the charge, and a brief description of the reason for your request. This information helps us process your request as quickly as possible. We aim to respond to all refund inquiries within 5 business days.