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Help Center

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Find us around the globe

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European Office

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Common Questions

Quick answers to frequently asked questions

Go to the login page and click "Forgot your password?" to receive a reset link via email. The link expires after 24 hours. If you don't see the email, check your spam folder.

You can cancel anytime from your profile, there will be a link called "Subscriptions & Purchases". Your access continues until the end of your current billing period. No cancellation fees apply.

Use the contact form above and select "Technical Support" as the subject, or email us directly at support@memberpad.com. Please include steps to reproduce the issue and any screenshots if possible.

Our support team is available Monday through Friday, 8:30am to 5pm EST. Email support is monitored outside of these hours and we aim to respond within 24 hours.

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