Help Center

Click "Sign Up Free" on the homepage or visit the registration page. Enter your name, email address, and choose a password. You'll receive a verification email — click the link to activate your account and start exploring communities.

You can discover communities from the Discover page in the app, or use a direct invite link shared by a community creator. Some communities are free to join, while others require a paid subscription. Click "Join" on any community card to become a member.

After logging in, you'll see the main sidebar on the left with your communities. Click any community to enter it. Inside a community, use the tab navigation to switch between Home, Posts, Courses, Chat, Files, Shop, and Events. Your profile and settings are accessible from the bottom of the sidebar.

Yes! Creating an account and joining free communities costs nothing. If you want to create your own community, MemberPad is free to set up. We only charge a small platform fee on paid subscriptions and digital product sales processed through the platform.

From the app sidebar, click the "+" button or "Create Community." Give your community a name, description, and upload a logo. You can customize the branding, set up billing plans, and configure your Getting Started page before inviting members.

Yes! As a community owner, go to Admin > Settings to upload a logo, set a banner image, write a description, and choose your community's URL slug. Your community will have its own branded public profile page that appears in the directory.

Community admins can generate invite links from the Admin panel. Share these links anywhere — social media, email, your website. When someone clicks the link, they'll be taken to your community's public page where they can join or subscribe.

MemberPad has four roles: Member (free tier, basic access), Paid Member (subscribed to a billing plan, access to premium content), Admin (can manage content, members, and settings), and Owner (full control including billing and Stripe configuration). Owners can promote members to Admin from the Members panel.

Go to Admin > Members to see all your community members. You can view their roles, subscription status, and join date. Admins can promote or demote members, and remove members if needed.

Navigate to the Posts tab in your community and click "New Post." Use the rich text editor to write your content — you can add formatting, images, links, and more. Add a cover image, and choose whether the post is free or premium (available only to paid subscribers). Click "Publish" when you're ready.

Yes! When creating or editing a post, you can save it as a draft instead of publishing immediately. Drafts are visible only to you and other admins. You can return to edit and publish them at any time from the Posts management area.

When creating a post, course, or uploading files, you can set the content as "Premium." This means only members with an active paid subscription can access it. Free members will see that the content exists but won't be able to view it until they subscribe.

Yes! Members can leave comments and reactions on posts. This helps build engagement within your community. As an admin, you can moderate comments from the post detail view.

Go to Admin > Courses and click "Create Course." Add a title, description, and cover image. Then create lessons within the course — each lesson can include a video upload, title, and description. Drag and drop lessons to reorder them.

MemberPad supports most common video formats including MP4, MOV, and WebM. Videos are automatically transcoded for adaptive streaming, which means they'll play smoothly at the best quality for each viewer's internet connection.

Yes! When creating a course, you can set it as premium content. Only members with an active paid subscription will be able to access the course and its lessons. Free members will see the course listed but won't be able to watch the videos.

Video upload limits depend on your plan and storage allocation. Videos are stored in the cloud and streamed via adaptive bitrate technology, so your members get the best experience regardless of their connection speed.

Each community can have multiple chat rooms for different topics. Messages are delivered in real-time. Chat rooms support text messages with link previews and persistent message history, so members can catch up on conversations they missed.

Yes! You can start a direct message conversation with any member in a community you share. Click on their profile or use the messaging feature to start a private one-on-one conversation with read receipts.

The Support Inbox is a built-in messaging system that allows community members to contact admins directly. Admins can manage all support conversations from a unified inbox, reply to members, and even broadcast messages to all members at once.

Yes, chat messages have persistent history. Members can scroll back through previous conversations at any time. Messages are stored securely in the cloud.

Go to the Files tab in your community. Admins can upload files and organize them into folders. You can share documents, images, PDFs, templates, and more. Files can be set as free or premium to control who can download them.

Yes! The Files section supports a folder structure. Create folders to organize your content by topic, module, or any structure that works for your community. Members can browse folders and download files they have access to.

Individual file uploads have size limits depending on the file type. Files are stored securely in cloud storage (Azure Blob Storage) and served directly to members when they download.

Yes! Files and folders can be set as premium content, which restricts access to paid subscribers only. This is great for sharing exclusive resources, templates, or bonus materials with your paying members.

Visit the community's home page and look at the available billing plans. Choose your preferred plan and billing interval (monthly or yearly), then click "Subscribe." You'll be redirected to a secure Stripe Checkout page to complete your payment.

Yes! Go to your Memberships page (accessible from your profile). Click "Change Plan" on any active subscription to see available plans. You can upgrade or downgrade your plan, and any pricing difference will be prorated automatically.

Go to your Memberships page and click "Cancel" on the subscription you want to end. Your access will continue until the end of your current billing period. No cancellation fees apply, and you can reactivate at any time before the period ends.

MemberPad uses Stripe for secure payment processing. You can pay with all major credit and debit cards (Visa, Mastercard, American Express, etc.). Payments are processed securely — MemberPad never stores your card details.

Refund policies are set by individual community creators. If you need a refund, contact the community owner directly through the Support Inbox, or reach out to us at support@memberpad.com and we'll help facilitate the process.

Subscriptions renew automatically at the end of each billing period (monthly or yearly). You'll be charged the same amount using your payment method on file. You can view your next renewal date on the Memberships page.

Digital products are one-time purchase items offered by community creators. These can include downloadable resources, templates, guides, ebooks, presets, or any digital content. Unlike subscriptions, you pay once and get permanent access.

Browse the Shop tab in any community to see available products. Click "Buy" on the product you want, and you'll be redirected to Stripe Checkout to complete your payment. After purchase, you'll have immediate access to download the product.

All your purchased products are listed on your Memberships page under "One-Time Purchases." You can access and re-download your purchased products at any time from there.

Yes! As a community creator, go to Admin > Digital Products to create and manage your products. Set a name, description, price, and upload the downloadable file. Products will appear in your community's Shop tab for members to purchase.

Go to Admin > Settings and connect your Stripe account. MemberPad uses Stripe Connect, so you'll create (or link) a Stripe account to receive payments directly. Once connected, you can create billing plans and digital products that accept payments.

When members subscribe or purchase products, payments go through Stripe. After Stripe's processing fees and MemberPad's platform fee, the remainder is deposited directly into your connected Stripe account. Payout timing depends on your Stripe account settings (typically 2-7 business days).

MemberPad charges a small percentage fee on paid transactions processed through the platform. This fee covers payment processing infrastructure, hosting, and platform maintenance. The current fee is displayed on our pricing page.

Go to Admin > Billing Plans to create subscription tiers for your community. Set a plan name, description, monthly price, optional yearly price (with a discount), and list the features/benefits included. You can create multiple tiers (e.g., Basic, Pro, VIP) with different pricing and access levels.

The Admin Dashboard provides an overview of your community including member count, active subscriptions, and revenue. The Members panel shows detailed information about each member's status and subscription.

Go to the login page and click "Forgot your password?" Enter your email address and we'll send you a reset link. The link expires after 1 hour. Click the link in the email to create a new password. If you don't see the email, check your spam folder.

After creating your account, you'll receive a verification email. Click the link in the email to verify your address. If you didn't receive the email, check your spam folder or request a new verification email from your profile settings.

Click on your profile picture or name in the sidebar to access your profile. From there you can update your display name, profile picture, bio, and other personal information.

If you wish to delete your account, please contact us at support@memberpad.com. Note that deleting your account will cancel all active subscriptions and remove your membership from all communities. This action cannot be undone.

Yes! MemberPad takes security seriously. All data is transmitted over HTTPS, passwords are securely hashed, and payment information is handled entirely by Stripe (PCI-DSS compliant). We never store your credit card details on our servers.